The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

According to new data from G2, nearly 60% of companies already have AI agents in production, and fewer than 2% actually fail once deployed. That paints a very different picture from recent academic ...

There are numerous options when it comes to choosing accounting software for your small business from simple free programs through to powerful paid-for solutions.

Is Zoho violating tender requirements by hosting the Tamil Nadu govt's CM helpline's content management system (CMS)? Read on to know more.

Chetan said Salesforce expects agents to spur a large-scale replacement of legacy help test systems. “The industry is going through a rapid transformation with agents and conversation first,” he said.

How Microsoft built a $4T AI moat. Its strategy isn't just tech but a masterclass in using its captive enterprise empire to upsell AI.

AI agents are becoming the users, not the tools. That shift could render the classic SaaS model obsolete, much like yesterday’s code.

FedPoint executives Jeff Lane and Steve Hutcheon discussed how the company utilizes AI to gain insights and improve contact center operations.

Technology Comes Full Circle “Software is eating the world!” ~ Marc AndreessenIn 2011, Marc Andreessen, one of the world’s top venture capitalists (and an early investor in companies such as Stripe, ...

With Windows 10 no longer supported, IT leaders need to consider how to manage the devices that haven’t yet been upgraded to Windows 11.

Apple shares rebounded in Ǫ3 2025 as investor concerns over both tariffs and the early adoption of its generative AI product, Apple Intelligence, eased. NVIDIA continues to benefit from the AI ...

TalkTalk chief operating officer Neil Smith describes its journey out of CX stack complexity towards more empowered contact centre agents.