Voiso, the AI-powered contact center platform serving enterprise sales and support teams, has entered into a formal ...

Vonage, an Ericsson company, has introduced a new AI-powered fraud detection and identity verification solution designed specifically for contact centers. The Agentforce Identity Insights and Fraud ...

APIs are no longer just a technical concern, but also sales tools, trust builders and growth multipliers—if designed with ...

OpenPhone offers three plans: Starter ($19 per user per month), Business ($33 per user per month) and Scale ($47 per user per month). There’s a seven-day free trial of each plan and a pricing discount ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

A telecoms provider owned by Swedish group Ericsson has been fined £700,000 after some UK business customers could not connect to emergency calls for more than a week, Ofcom has said. The UK ...

These are the best private messaging services we've tested to keep your conversations confidential from advertisers, governments, and any other prying eyes. I review privacy tools like hardware ...

Choosing the right phone system for your business can feel overwhelming. You need something reliable, affordable, and easy to ...

This document describes the steps involved for sending SMS using Twilio Messaging API using Hubspot Workflow Custom Code Actions. Twilio APIs are easy to use and can be called from any platform ...

Originally launched by OpenAI and now natively supported in Azure AI Foundry, the Responses API combines the simplicity of the Chat Completions API with the advanced tool-calling capabilities of the ...