Google, Dior, Allianz and dozens of other companies lost sensitive customer data in Salesforce-related breaches affecting ...

Microsoft is encouraging people to talk to their laptops as it rolls out new artificial intelligence updates to Windows 11 ...

Measure outcomes, not motion. Ticket counts inflate OPEX without increasing revenue. Focus on initiatives that produce ...

The companies and individuals behind these technologies are among the honorees in Fast Company’s Next Big Things in Tech ...

The companies we see thriving are the ones that treat software like infrastructure. They make intentional choices. They pick ...

Replit CEO Amjad Masad on the current state of agentic AI in software engineering, customer support, and more.

The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

At Atlassian Team ’25 Europe, Glovo’s IT leader shares how scaling corporate support systems required productive friction - ...

Nextech3D.ai's planned blockchain ticketing solution-targeted to launch following the close-will be accelerated by Eventdex's registration and identity stack. Together, the companies intend to deliver ...

Mark Cuban says that the backing of President Donald Trump by Big Tech is more about staying ahead in the AI race than political alignment. “There is a war to win AI. There’s one war between us and ...