During Zendesk's AI Summit, several major advancements were announced including voice AI agents, video calling, and screen ...

In addition to the new agents, Zendesk is also rolling out new analytics capabilities, intended to help administrators better understand instances in which an agent makes a mistake. These capabilities ...

Simpler tasks can be automated using a tool called Action Builder. It can perform repetitive chores such as syncing support ...

Get the latest federal technology news delivered to your inbox. The State Department wants to use artificial intelligence agents that can take action for employees, the department's chief information ...

The State Department wants to use artificial intelligence agents that can take action for employees, the department's chief information officer Kelly Fletcher said Wednesday. The department already ...

Persona, a leading verified identity platform, today announced that it has achieved FedRAMP® Authorized status and is now listed on the FedRAMP marketplace.

A teaching assistant in South Carolina was arrested and charged for allegedly using "poop spray" at a high school, resulting in children requiring medical attention and thousands of dollars worth of ...

The State Department wants to have artificial intelligence agents that can take action for employees, the department's chief information officer Kelly Fletcher said Wednesday. The department already ...

Iowa's public universities will investigate employees for potential social media policy violations. Employees under investigation will be placed on administrative leave and could face termination. The ...

Union Minister Ashwini Vaishnaw has announced that he is moving to Zoho, a homegrown platform for documents, spreadsheets and presentations. Sharing this on X (formerly Twitter), he encouraged people ...