Simpler tasks can be automated using a tool called Action Builder. It can perform repetitive chores such as syncing support ...

Persona, a leading verified identity platform, today announced that it has achieved FedRAMP® Authorized status and is now listed on the FedRAMP marketplace.

Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

AI is here to stay and working with it is key to building a sustainable career—but how can midcareer professionals show ...

Jane Harper answers a reader’s question about how to handle communication issues at work and keep remote team engagement on ...

While AI is often associated with automation and cost reduction, I think its true strength is in how it enhances human ...

These tips can help teachers reduce the chance of losing their students’ attention when they integrate computers in lessons.

The lesson is straightforward: when employees build the bots, flexibility stops being a concession and becomes a performance ...