During Zendesk's AI Summit, several major advancements were announced including voice AI agents, video calling, and screen ...

Simpler tasks can be automated using a tool called Action Builder. It can perform repetitive chores such as syncing support ...

Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

These tips can help teachers reduce the chance of losing their students’ attention when they integrate computers in lessons.

AI systems don’t fail dramatically; they drift slowly. Without regular oversight, Agents can veer off course, reinforcing ...