The practice reduced inefficiencies and eliminated dependence on costly third-party call services. Further, the tech ...

Hawaiʻi Department of Commerce and Consumer Affairs launched its new centralized toll-free phone number, 1-844-808-DCCA (3222 ...

Trapped in a hell he helped make, a lone hacker aboard a space station far from home sneaks and fights his way through horrible mutants and killer robots in order to take down the monstrous artificial ...

The solution is simple: Connect your call handling, dispatch and scheduling so the first person who speaks to a customer can ...

When methadone clinics close over the holidays, the consequences can be devastating for patients, writes Dr. Dustin Kee.

The agency’s “average speed of answer” metric masks longer call wait times, according to data in a recent OIG report.

The state has extended the enrollment deadline for health insurance through Access Health CT after the system crashed, and prevented thousands from signing up Monday.

Pro Setup, Wi-Fi verification, and on-site homeowner training keep smart controls from turning into service headaches ...

The Carver County Sheriff’s Office has implemented a new Automated Abandoned Callback (AAC) system to improve efficiency in its 911 call center. The technology automatically returns calls to people ...

JOHANNESBURG, Nov 5 (Reuters) - South African telecoms group Vodacom (VODJ.J), opens new tab said on Wednesday it had reached an out-of-court settlement in a dispute with a former employee over his ...

Dalton Cooper is the Managing Editor of Game Rant. Dalton has been writing about video games professionally since 2011. Having written thousands of game reviews and articles over the course of his ...