HelloFresh was facing five charges under the Fair Trading Act. In court Thursday afternoon, prosecutor Danielle Houghton said ...

Customer communications have always balanced efficiency and empathy. Earlier tools leaned too far toward efficiency and left ...

Salesforce used Dreamforce 2025 to do more than launch products. It declared a philosophical shift in how companies will ...

Every one of us has done it at one time or another: You know you've been wronged by a retailer or service provider, you know you're entitled to every penny of a refund, but the process of getting ...

Voice is now being reinvented by artificial intelligence (AI), reshaping how retailers connect with customers in ways that ...

One savvy woman shared on TikTok the strategy she follows to save money on her monthly internet bill — and it involves ...

The Information Commissioner's Office, which enforces data protection rules, has warned the public to be on its guard against ...

Search has been replaced with Agentforce which can produce unreliable results and takes longer to find the information you need. Turning Search back on would enable a UI that can be used to find ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

Monday says its agents can perform actions across multiple channels, including email and phone calls, potentially saving users time planning events or answering customer queries.

When shooting a commercial if we miss a line of copy, or the talent mispronounces something, we can train the AI on the ...