Chief people officers at companies like Walmart and Dayforce share the questions they've designed to assess job candidates.

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

California gubernatorial candidate Katie Porter found herself in an uncomfortable spotlight Tuesday after a tense exchange ...

Subtle contextual cues and body language behaviors that can benefit in-person, sitting studio media interviews.

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...