Conducting a proper grievance interview ensures issues are addressed professionally, helping maintain trust, engagement, and ...

During former CEO Lew Frankfort’s tenure at Coach, he emphasized that the leadership team needed to be “investment-grade,” ...

California gubernatorial candidate Katie Porter found herself in an uncomfortable spotlight Tuesday after a tense exchange ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

With some strategy and intentionality, you can not only deliver on the CEO's expectations; you can enter your new role with ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

These Q&As cover recent questions about an SDR allocation. For additional background and basic facts please refer to the SDR factsheet. A direct benefit of a general SDR allocation, and indeed the ...

Chief people officers at companies like Walmart and Dayforce share the questions they've designed to assess job candidates.

In today’s competitive legal hiring landscape, preparation is everything. JDJournal is spotlighting a must-read guide from BCG Attorney Search—“50 Essential Law Firm Interview Questions Attorneys Must ...