Customer communications have always balanced efficiency and empathy. Earlier tools leaned too far toward efficiency and left ...

Customers would prefer other options to calling their utility to report outages, writes contributor John McClean.

Imagine you're trying to guide people into a showroom with a display of your products. You can do it from the inside-standing at the door with a flashy sign and ...

Microsoft’s Copilots for sales, service and finance will be included in Microsoft 365 Copilot subscriptions at no extra cost, Microsoft said this week. The M365 Copilot launched in 2023, providing ...

MARSHALL COUNTY (WSBT) — A trade war is happening between the U.S. and China, and it's impacting local farmers' soybean sales. China is one of the biggest buyers for U.S. soybeans, and with the tariff ...

Cracker Barrel said Wednesday it expects lower sales and weaker customer traffic in the coming year as the controversy over its planned logo change continues to play out. How to respond when you’re ...

For Capcom fans, fighting game enthusiasts, comic book and Super Hero aficionados, and everyone in between, Marvel vs. Capcom Fighting Collection: Arcade Classics offers a timeless celebration of a ...

In the hands of Lissette Reynoso, food is a special way to nurture the body, especially when it’s made from scratch with extra TLC. “Food made with love, intention, and clean ingredients nourishes ...

The Philadelphia Eagles announced Saturday that they’ve elevated S Marcus Epps and TE Cameron Latu to their active roster for Week 3’s game. Epps, 29, was selected in the sixth round by the Vikings ...