A truly comprehensive CRM system captures all of it. It aggregates and organizes every customer touchpoint into a cohesive profile, accessible to everyone who needs it. That doesn’t just create better ...

Dave Foy explains how service departments can boost CX with coaching, greetings, and AI as dealerships’ new front door.

Agent turnover at the typical contact center ranges from 30 percent to 45 percent annually, with some sectors reaching as high as 60 percent, and agent tenure averages just 13 to 15 months. Both of ...

Customer loyalty is a customer’s willingness to repeatedly return to a company to conduct some type of business due to the delightful experiences, quality of products or services, and the value they ...

New betting sites are popping up all over the UK market, each trying to win you over with fresh features and better odds. But how do you avoid wasting time on cookie-cutter bookies that don’t offer ...

Here are 8 strategies to help a business master the art of making digital interactions feel human and genuinely helpful.

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

The Luv Kush Ramleela Committee in Delhi has decided to drop actor Poonam Pandey from playing the role of Mandodari, wife of Ravana, in this year's Ramleela following opposition from several groups.