Despite complaints from many users, Oracle is showing no signs it will reverse course on plans to shut down the venerable MetaLink support portal, long used by thousands of IT professionals around the ...

Oracle's efforts to please its UK users seem to be succeeding, with a survey finding customers more content with the vendor's product support than they were a year ago. Last year's UK Oracle User ...

Oracle customers want better product support through improved call centres and more information about services. Ronan Miles, chairman of the UK Oracle User Group, told ZDNet Australia's UK sister site ...

A number of Oracle users are infuriated by reported access and performance issues with the vendor’s new My Oracle Support portal, which superseded the long-standing Metalink site on Nov. 6. Oracle has ...

With the deadline for a settlement missed, Oracle Corp. and the independent user group that’s focused on Oracle’s business applications are still at odds, and negotiations are in limbo. The company ...

Oracle database customers running version 11g Release 1 have until the end of this month to upgrade, or else face increased annual maintenance fees. The vendor provides five years of Premier Support ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...