Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

“Does it disappoint me? I don’t know how to quite answer it, other than to say how terrifying this is,” Blunt began. When shown an image of Norwood, she exclaimed, “No, are you serious? That’s an AI?

AUSTIN (KXAN) — The 1991 Austin yogurt shop murders cold case is getting some resolution, in large part, because families kept pushing for answers. Amy Ayers, 13, Eliza Thomas, 17, Jennifer Harbison, ...

SOUTHPORT, N.C. (WBTW) — The man suspected of killing three people and injuring five others Saturday night at American Fish Company acted alone in a “highly premeditated” attack, authorities said.