Companies are expanding their development of unique AI applications in CRM, ISG finds. Plus: The impact of social media posts on customers might be limited.

The coral-colored building on John Lee Road in Biloxi doesn’t look like much from the outside, but locals know better – they’ve been making pilgrimages to Taranto’s Crawfish for that signature seafood ...

A century ago, Bloomington wrapped up its widely attended "Exposition of Progress," and 33 business leaders had already reserved booths for next year. This local history and more: ...