Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

The best smart TVs offer voice search, speedy interfaces, and numerous streaming apps. Here are our top picks across each ...

NYSE Composite Index reflects active market dynamics. Jumia Technologies shows operational adjustments across regions.

On Sept. 24, 20 democratic countries from the Global North and South — including Brazil, Chile, Norway and Spain — came together at the United Nations not just to reaffirm their commitment to ...

The hype surrounding artificial intelligence is more than just superficial excitement—it is reorganizing how journalism ...

The sixth ISELED conference, the industry's leading event focusing on the future of intelligent LED and lighting systems in ...