The Sociable on MSN

From NPS to Growth: How Delivery Excellence Fuels Account Expansion: Op-Ed

For many organizations, the Net Promoter Score (NPS) is treated as just another reporting metric, a retrospective pat on ...
RetailBiz

Is NPS still the ultimate metric for customer experience?

If you’re a customer experience (CX) leader, chances are you’ve heard one CX phrase more than most: Net Promoter Score.

Private Bancorp of America: High-Net-Worth Clients Boost Its Performance

Private Bancorp of America outperforms peers with strong growth, resilient strategies, and unique client focus. Learn more ...