Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

If you’ve been invited back for a second interview, congratulations. But don't celebrate just yet: For the next round in the interview process, prepare for the hiring team to take a deeper look at ...

Want to know how to prepare for a job interview? Here’s a step-by-step guide and a number of practical, effective interviewing tips. If you want to improve your job interview skills and get the job ...

The important thing to remember when interviewing candidates for a customer service position is that customer service is very much situationally and contextually driven. Take, for example, the popular ...

Watch the video above for job interview tips — including how to prepare, wardrobe advice, and strong answers to common interview questions. The biggest misconception about interviewing for a job, is ...

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Timothy Colin Bednall does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations ...