Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Instead of just stating your weakness, share how you’re working on improving it Think about what the interviewer is trying to get out of the question Answer “Tell me about yourself” with a past, ...

Want to know how to prepare for a job interview? Here’s a step-by-step guide and a number of practical, effective interviewing tips. If you want to improve your job interview skills and get the job ...

If you’ve been invited back for a second interview, congratulations. But don't celebrate just yet: For the next round in the interview process, prepare for the hiring team to take a deeper look at ...

Timothy Colin Bednall does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations ...

The important thing to remember when interviewing candidates for a customer service position is that customer service is very much situationally and contextually driven. Take, for example, the popular ...

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