The city of Marco Island has a new online payment portal and interactive voice response (IVR) phone payment option which will ...

Executives with a combined 130+ years of tenure on the company’s decades of work to get people to talk to their PCs—and why ...

Corrie Barry says keeping the customer at the center is key to a resilient company that can keep up with changing technology ...

It starts the same way every time. You ring a customer support line, and a robotic voice greets you with a labyrinth of menu options: “Press 1 for sales, 2 for support, 3 for more confusion.” You ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Discover how NLP and AI are impacting search, changing SEO best practices, and how investors can take advantage of these ...

Whether you’re selling deep-sea fishing equipment or vegan dog treats, managing customer calls is critical for any growing business. Interactive voice ...

At first glance, plants may seem passive – but beneath their stillness lies a world of complexity and constant activity. Plants are highly sensitive to their surroundings, continuously monitoring ...

TULSA, Okla. — Tulsa firefighters will soon be part of a national push to improve emergency response and track trends in real time. A new software system called NERIS, short for National Emergency ...

Google is launching its new AI feature, Search Live, in India, allowing users to interact with Google Search using voice and video. India will be the first country outside the US to get this ...