Customer communications have always balanced efficiency and empathy. Earlier tools leaned too far toward efficiency and left ...

Zero Dark Thirty, Bigelow’s 2012 drama about the hunt for Osama bin Laden, was accused by some critics of hewing too ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

Taylor O’Neal, a leader in organizing the union for MAC employees, says a key goal is to increase average pay from about $18 an hour to $25 an hour. (IBJ photo/Chad Williams) The Mayor’s Action Center ...

In the race to dominate the AI industry, tech giants are planting data centers across the US. But for many Americans, silicon valley’s cash crop feels more like an invasive species — one which, when ...

Earlier this week, OpenAI announced a “strategic partnership” with AI chipmaker Nvidia in which the duo of tech giants will build and deploy upwards of 10 gigawatts of AI data centers. Nvidia will ...

Concerns have been raised over data suggesting some practices are prescribing products that are too strong to too many people. The number of unregulated operators has shot up as medicinal cannabis use ...

Crypto mining company TeraWulf is reportedly raising approximately $3 billion through Morgan Stanley to build data centers, with tech giant Google providing support. The TeraWulf funding round will ...

Priye's fondness of gaming started early when he first beat Double Dragon II and couldn't stop himself from doing it all over again every chance he got. Since then, playing a bunch of Contra, GTA, ...

I was completely enthralled when I first saw Paula Vogel’s “Indecent” at SF Playhouse in 2022, and even more so last week when I had the pleasure of watching an extremely talented cast and director ...