Picture Google, before it hit IPO with a workforce expanding too quickly to remember your team member’s surname, let alone whether they prefer to be emailed or called with queries. This is what Claire ...

When I found out the Quartz At Work pod was going to be writing user manuals as a team exercise, I suppressed a groan. The concept seemed a little precious. Our user manuals, I was told, would explain ...

In the olden days—say, the 1980s—if you bought a piece of technology, a paperback user guide came with it. It was the manufacturer's one big chance to explain its engineers' thinking to you, to ...