The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

Just as a huge part of an F1 driver’s success is determined by their car, an AI agent’s performance is also informed by data.

Salesforce says it’s refusing to pay an extortion demand made by a crime syndicate that claims to have stolen roughly 1 ...

Salesforce (CRM) has refused to pay a ransom to ShinyHunters, a group of hackers who claim to possess a horde of client data ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

LinkedIn CEO Ryan Roslansky says he uses Microsoft’s Copilot AI to draft almost all of his emails. He especially uses AI to write “super high-stakes emails” like the ones to his boss, Microsoft CEO ...

Salesforce.com on Wednesday said it has adapted some of its business software to help healthcare organizations and government entities distribute vaccines for the novel coronavirus once they become ...

A former Amazon employee who taught a business writing course to thousands of fellow employees shares her tips for better ...

If your AI outputs sound generic — your inputs probably are too. The best AI users aren’t tech wizards — they’re master communicators. And they’ve learned to speak robot. Like people, AI has its own ...

One of the barriers to productive use of AI in the enterprise is the difficulty of bringing data together from various sources. Helping customers get their data in order is therefore a priority for ...