The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

You can write and send an email straight from Google Docs using the Insert menu, which includes a new "Email draft" option.

Salesforce (CRM) has refused to pay a ransom to ShinyHunters, a group of hackers who claim to possess a horde of client data ...

You can forward emails from Outlook by creating a rule that automatically forwards your Outlook emails to another account.

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

Salesforce.com on Wednesday said it has adapted some of its business software to help healthcare organizations and government entities distribute vaccines for the novel coronavirus once they become ...

Though Benioff's shift mirrors Silicon Valley's broader accommodation of Trump, the exchange offered a rare glimpse of just how far that repositioning can go. The question now: will other Bay Area ...

Mar Vista Investment Partners, LLC, an investment management company, released its “Mar Vista U.S. Quality Strategy” ...

The April 1975 effort matched more than 2,800 infants and children evacuated from Vietnam with adoptive families. Today, the ...