New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights - delivering outcomes businesses and customers want SAN FRANCISCO, Oct.

In addition to the new agents, Zendesk is also rolling out new analytics capabilities, intended to help administrators better understand instances in which an agent makes a mistake. These capabilities ...

This has been a big week for AI companies signing enterprise deals, with Zendesk unveiling new AI agents that are supposed to ...

Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

Discord says they will not be negotiating with threat actors who claim to have stolen the data of 5.5 million unique users ...

Turning data into dashboards isn’t enough. The real ROI comes when insights drive action—changing how teams work, serve ...

The full scope of the breach is unclear, but lawsuits have already started rolling in. SFGATE has obtained three complaints - ...

Despite potential setbacks and challenges, enterprises are increasingly investing in AI technologies to enhance their operations and customer service.

Discord claims that the attackers are circulating inaccurate information about the breach of a customer service provider as ...

Hackers have reportedly stolen more than two million government identification photos from Discord’s third-party support ...

A breach of popular cross-platform communications app Discord may be incredibly serious, with a security research group ...

"Second, the numbers being shared are incorrect and part of an attempt to extort a payment from Discord. Of the accounts ...