Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

NYSEG has presented their multi-year plan which includes rate increases, hiring initiatives and expanding energy access.

Is it legal to record a conversation? Michigan is a "one-party" consent state. We explain what that means in the latest 'Is it Legal.' ...

Delhi Police arrested Md Imran, a repeat offender, for disrupting an online court hearing by appearing in undergarments while ...

Technical analysis of IP addresses and call data records revealed he used multiple fake email IDs and frequently changed locations, complicating the tracking ...