Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

As Cisco Systems Inc. held its WebexOne conference this week in San Diego, to no one’s shock the theme of the 2025 event was artificial intelligence — and, of all the markets Cisco plays in, the ones ...

IT and networking giant claims ‘major’ steps forward in collaboration and customer experience, both powered by AI, and designed to help enterprises work and serve smarter.

NYSEG has presented their multi-year plan which includes rate increases, hiring initiatives and expanding energy access.

Cisco reveals that AI Canvas, a troubleshooting tool for NetOps, SecOps and DevOps, will be brought into Webex Control Hub in ...

I've changed the way I talk to my teens when I need to confront them about something they probably won't like. It's made a ...

California Gov. Gavin Newsom says the Trump administration is sending 300 California National Guard members to Oregon.

| Whether conversing with friends, family, spouses, teachers, bosses or employees, the methods in which weve learned to ...

Solution: “State My Path” teaches you to express your views clearly and respectfully, without shutting others down. You’ll learn to share your perspective using facts and observations, not accusations ...

With the right communication strategies, you can bridge any communication gaps and keep your employees engaged, regardless of ...