AI is already reshaping how store associates work, but success depends on more than adopting the latest technology.

For two decades, embattled consumers knew having investigative journalist Jesse Jones on their side could very likely make things right for them. Now, Gov. Bob Ferguson is counting on Jones to level ...

FedPoint executives Jeff Lane and Steve Hutcheon discussed how the company utilizes AI to gain insights and improve contact center operations.

Check out these four ways businesses can fuel efficiency, cost savings, and customer experience in the last mile.

The telecom regulator in Bangladesh has approved pilot deployment of Voice over Wi-Fi (VoWiFi) services for mobile operators, aiming to improve indoor coverage and ensure uninterrupted connectivity ...

Washington Gov. Bob Ferguson signed an executive order Sept. 3 creating Your Washington, a division of the executive branch that will focus on improving how the state delivers services to residents.

AI browsers like Chrome embedded with Gemini collect large amounts of data, raising concerns that users are sacrificing ...

LOUISVILLE, Ky. — Kentucky and Indiana are moving forward with the search for a new toll service provider for the RiverLink tolling system. The goal – to improve customer service and overall system ...

A truly comprehensive CRM system captures all of it. It aggregates and organizes every customer touchpoint into a cohesive profile, accessible to everyone who needs it. That doesn’t just create better ...

Agoda's Andrew Smith shared some fresh insights on how AI and other technologies are shaping the contemporary travel and ...

SkyEye has been described by Adi Tafunai, Executive Director of Women in Business Development Inc. in Samoa, as a social enterprise because of its focus on impact rather than profit. The company first ...

This newfangled technology is a stark contrast to the machinery and aesthetics of the yellow bus, which have remained largely ...