Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

Conversations about the implementation and deployment of artificial intelligence in the workplace have evolved rapidly in ...

IT and networking giant claims ‘major’ steps forward in collaboration and customer experience, both powered by AI, and designed to help enterprises work and serve smarter.

Best-selling books such as Japan as Number One warned of Japanese dominance. The PBS series Frontline aired the documentary “Losing the War to Japan.” Silicon Valley looked spent after U.S. producers ...

Amid a consumer boycott of their Xbox business, Microsoft are apparently ending the Israeli military's access to certain ...

Randomness is hard. To be precise, without dedicated hardware, randomness is impossible for a computer. This is actually ...

Another arrest of a teenage hacker associated with the Scattered Spider gang has been made, this time in relation to two 2023 ...

Agentic AI-powered contact center is a fast-growing market for Cisco and a big opportunity for channel partners, Cisco executives told CRN at WebexOne 2025.

Wherever we turn, there seems to be another scam, and because Zelle is an easy way to send and receive money, it's also an ...

The Howey Test is still the main way courts decide if a crypto asset is a security. New laws and court cases in 2025 are ...

Cisco Systems, Inc. (NASDAQ:CSCO) is a leading provider of networking, security, software, and cloud solutions, best known ...

Discover how iOS 26's call screening lets you silence, screen, and transcribe calls for better control and fewer interruptions.