IT and networking giant claims ‘major’ steps forward in collaboration and customer experience, both powered by AI, and designed to help enterprises work and serve smarter.

Conversations about the implementation and deployment of artificial intelligence in the workplace have evolved rapidly in ...

CRN rounded up the AI-enhanced features, customer experience updates and new integrations with the likes of Zoom and Microsoft Copilot that Cisco Systems revealed this week during WebexOne 2025.

Cisco is adding AI agents into its Webex platform to take care of automating tasks, summarizing meetings and handling workflows in a bid to keep up with industry giants like Zoom (which recently ...

Best-selling books such as Japan as Number One warned of Japanese dominance. The PBS series Frontline aired the documentary “Losing the War to Japan.” Silicon Valley looked spent after U.S. producers ...

Agentic AI-powered contact center is a fast-growing market for Cisco and a big opportunity for channel partners, Cisco executives told CRN at WebexOne 2025.

Wherever we turn, there seems to be another scam, and because Zelle is an easy way to send and receive money, it's also an ...

Discover how iOS 26's call screening lets you silence, screen, and transcribe calls for better control and fewer interruptions.

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Discover why Nvidia Corporation leads AI hardware with strong earnings, bullish forecasts, and strategic partnerships. Click ...

In this photo provided by the Zaporizhzhia regional military administration on Tuesday, Sept. 16, 2025, rescuers work on a site of a house destroyed by a Russian strike on residential neighbourhood in ...