At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

I sat down with Flo Crivello, the founder of Lindy, and this one completely changed how I think about AI agents. We talked about how Lindy works like an AI employee that can handle everything from ...

After falling to low 50s to kick off our Tuesday, this afternoon we warmed back up to around 80° and saw plenty of sunshine!

The Port St. Lucie Sports Club professional men's team will compete in USL League One and begin play in spring 2027. A ...

The exclusive story of how Pavlo Yelizarov went from TV talk-show producer to the creator of Ukraine’s premier military drone ...

A majority of parents of kids ages 11 to 12 said their child has a smartphone, a Pew Research Center survey published October ...

Detroit nearly pulled off some trickery to begin "Sunday Night Football," until the officials called the play back.

As the federal government shutdown enters its tenth day, one major health care issue has continued to be a sticking point: ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

FedPoint executives Jeff Lane and Steve Hutcheon discussed how the company utilizes AI to gain insights and improve contact center operations.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...