While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

As the federal government shutdown enters its tenth day, one major health care issue has continued to be a sticking point: ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

The NFL is hoping to crack down on any controversy surrounding the Tush Push. After the Eagles’ short-yardage play went viral on Sunday after some apparent missed calls, the league has now admitted ...

The next iteration of Apple's beloved iPhone operating system is officially here in the form of iOS 26. While the arrival of Liquid Glass has been met with mixed reviews, Apple's latest OS offers a ...

Bharti Airtel on October 14 entered into a strategic partnership with Google to set up India’s first Artificial Intelligence ...

Your smartphone serves as your primary tool for communication, but there are times when you may not be able to answer calls directly due to busy schedules, meetings, or being in a location where ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

A majority of parents of kids ages 11 to 12 said their child has a smartphone, a Pew Research Center survey published October ...