Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

Is it legal to record a conversation? Michigan is a "one-party" consent state. We explain what that means in the latest 'Is it Legal.' ...

NYSEG has presented their multi-year plan which includes rate increases, hiring initiatives and expanding energy access.

Is it legal to record a conversation in Illinois? Here's what to know about state law, including whether or not Illinois is a two-party consent state.

Delhi Police arrested Md Imran, a repeat offender, for disrupting an online court hearing by appearing in undergarments while ...

Cisco (NASDAQ: CSCO) today announced enhancements to the Webex Customer Experience portfolio, including a new AI-powered tool ...

Agentic AI-powered contact center is a fast-growing market for Cisco and a big opportunity for channel partners, Cisco executives told CRN at WebexOne 2025.

Solar panels are already powering homes, cars, and entire cities, but a pinch of salt might make them even more efficient and affordable. Perovskite solar cells have captured global attention over the ...

President Donald Trump announced Monday that the US Food and Drug Administration will notify doctors that the use of Tylenol during pregnancy can be associated with a “very increased risk of autism,” ...

The iPhone 17 lineup brings a new video feature that lets you record from both the front and rear cameras simultaneously. Dual Capture creates picture-in-picture recordings that should be perfect for ...

Natural gas consumption in the U.S. is expected to reach record levels when the year comes to an end. The U.S. Energy Information Administration forecasts that consumption in 2025 will rise 1% to a ...

More than six crore income tax returns have already been filed, with numbers expected to rise further as last-minute filers ...