With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Speculation in early August was that the focus would be on Assembly Bill 238, a $1.4 billion tax incentive bill meant to draw ...

() - Gov. Joe Lombardo’s vague call for a special session earlier this week triggered a search to fill two vacant Republican ...

Facing major budget shortfalls, Denver is cutting back hours and staff for the 311 call center and looking to leverage an artificial intelligence chatbot to pick up the slack.

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

Scheduled to open in January 2026, right in the heart of the Gayborhood, the Philly Pride Visitor Center is billed as a ...

Early in-person and mail-in voting begins Wednesday for Iowa's 2025 city/school elections. Here's what you need to know about checking your voter registration status, how to vote early in-person and ...

In the 2018-2019 shutdown, both the Liberty Bell and Independence Hall were closed to the public. Visitors should expect ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

Technology use is prevalent for most kids, including younger ones. Here’s how parents can limit use of smartphones and social media before children are old enough.