Golden Tickets’ at Walmart’s 2025 Open Call, securing spots for their products on Walmart and Sam’s Club shelves and online.

As the federal government shutdown enters its tenth day, one major health care issue has continued to be a sticking point: ...

Mr. Benioff, the Salesforce C.E.O. and owner of Time magazine, once supported Hillary Clinton and a business tax for homeless ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Scheduled to open in January 2026, right in the heart of the Gayborhood, the Philly Pride Visitor Center is billed as a ...

Worried that remote schooling could become a struggle, a local authority in the Philippines has set up a makeshift call centre staffed by dozens of teachers to make sure students don't fall behind in ...

Day by day, the route hits Progreso, Mexico (overnight); Bocas del Toro, Panama; canal transit; Fuerte Amador, Panama ...

A group dedicated to protecting America’s national parks is calling for them to be closed during the government shutdown.

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

FedPoint executives Jeff Lane and Steve Hutcheon discussed how the company utilizes AI to gain insights and improve contact center operations.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...