Facing major budget shortfalls, Denver is cutting back hours and staff for the 311 call center and looking to leverage an ...

Golden Tickets’ at Walmart’s 2025 Open Call, securing spots for their products on Walmart and Sam’s Club shelves and online.

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

The Capitol Visitor Center and Library of Congress are shuttered during the funding stalemate. A sign outside says it all: ...

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

Scheduled to open in January 2026, right in the heart of the Gayborhood, the Philly Pride Visitor Center is billed as a ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

As the federal government shutdown enters its tenth day, one major health care issue has continued to be a sticking point: ...