If you’re a customer experience (CX) leader, chances are you’ve heard one CX phrase more than most: Net Promoter Score.

When businesses use customer centricity in web design is used when looking at a business’s website customer experience.

The recent news that Qualtrics was buying Press Ganey Forsta for $6.75 billion has been seen as a landmark event in the use ...

Freelancers must offer clarity in their positioning to command higher rates and differentiate themselves beyond just price.

Accounting for such metrics as schedule stability, advancement opportunities, and influence at work, few people have trades ...

We independently review everything we recommend. When you buy through our links, we may earn a commission. Learn more› By Max Eddy Max Eddy is a writer who has covered privacy and security — including ...

Anthropic's Claude just got new Skills update. Think of them as ready-made mini toolkits that teach Claude how to handle ...

Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business and management experts.

Learn how to personalise customer experiences using a quiz funnel builder. Boost lead generation, improve targeting, and grow your business.

In the AI economy, where building software is fast and cheap, knowing what to build has become the ultimate competitive ...