Vertical AI agents are the next martech power players — built to know your brand, act with context and drive real results.

Understand the importance of authority in online communities and its impact on trust and consumer behavior today.

Beyond “instant checkout,” the retail giant’s new partnership with the ChatGPT owner hints at a reordering of who controls ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

The conversation about generative AI (Gen AI) is unavoidable in today’s business landscape. It’s disruptive, transformative, ...

In this compelling conversation, Eric Horgan of Elavon shares an insider's perspective on how retailers can unlock far ...

As part of the She Means Business series, the Foundation recently hosted From Crises to Confidence: Women Leading Through ...

Strella raises $14 million to scale its AI-powered customer research platform that helps enterprises like Amazon and Duolingo collect faster, more honest insights at scale.

Restaurant leaders are navigating a new era where data, technology, and human connection must work in sync to drive growth.

Customer engagement is key as PepsiCo uses AI and Agentforce from Salesforce to streamline field ops, unify data and deepen ...

Joe Inzerillo is a fairly recent recruit to the world of enterprise software, but he's effectively the famous 'Customer Zero' ...