The director of the Office of Unified Communications (OUC) says that on average call pickup time is 4.4 seconds down from ...

Burnout recovery explained: expert tips for healing and prevention, including key signs to recognise, how to reset burnout ...

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its people engaged?

Remote call center workers secured permission to seek early appellate review of a federal district judge’s novel ruling that limited which off-the-clock tasks count as part of their workday.

George Springer needed all his mental fortitude to keep himself from getting ejected during the Toronto Blue Jays’ game on Tuesday against the Boston Red Sox. Springer came up to bat in a big spot as ...

UNITED NATIONS (AP) — From France to South Korea, South Africa to Suriname, leaders gave strong support Tuesday to the U.N. chief’s call to work together to address global challenges – war, poverty ...

Canada's Prime Minister Mark Carney delivers a speech as he takes part in a high-level international conference for the peaceful settlement of Palestinians and the implementation of the two-state ...

The mayor of London, Sadiq Khan, has fired back at Donald Trump’s false claims that Sharia law is being introduced in the British capital, calling the US president “racist,” “sexist,” “misogynistic” ...

It is bad enough that the current Nonsense Administration is intent on rolling back fledgling queer equality in all its cultural and political forms. Everywhere you look, MAGA forces are on the march, ...

Ben who? The Lions pulled out a little razzle-dazzle to kick off the fourth quarter with a bang against the Ravens. Offensive coordinator John Morton reached into his bag of tricks and pulled out some ...