Burnout can happen to anyone anywhere and be detrimental to mental and physical health. Here are 5 tell-tale burnout symptoms ...

The director of the Office of Unified Communications (OUC) says that on average call pickup time is 4.4 seconds down from ...

Burnout recovery explained: expert tips for healing and prevention, including key signs to recognise, how to reset burnout and lifestyle changes to support recovery ...

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its people engaged?

Remote call center workers secured permission to seek early appellate review of a federal district judge’s novel ruling that limited which off-the-clock tasks count as part of their workday.