The director of the Office of Unified Communications (OUC) says that on average call pickup time is 4.4 seconds down from ...

Investing in agent well-being, engagement, and coaching (backed by call center QA) directly translates into higher CSAT/NPS, ...

Sep. 15—TAOS — Curly O'Connor remembers every detail of the day her son leapt to his death at the Rio Grande Gorge Bridge, from the crisp spring air flowing through the canyon to the necklace the ...

Utilities face increasing challenges from service disruptions, rising costs, and fraud threats. Implementing AI solutions ...

Megan McCaleb shares five quantifiable benefits of improv training on firefighter mental well-being and, as a result, on ...

Checking in on your parents as an adult might not have been written into the script of growing up, but here you are, ...

As the thirtysomething leader of Finland, Sanna Marin pursued an ambitious policy agenda. The press focussed on her nights out and how she paid for breakfast.

As USC's defense took the field for the final drive, it felt inevitable that Illinois would march down the field to win.

The number of primary care providers in Oregon is flatlining — especially in rural areas. But experts say the problem is ...

EAST LIVERPOOL — East Liverpool City Council with a unanimous vote approved the East Liverpool Fire Department to accept the ...

Your friends can’t agree on whether you’re quiet or outgoing—and that contradiction may actually reveal your hidden strength.

Burnout recovery explained: expert tips for healing and prevention, including key signs to recognise, how to reset burnout ...