The director of the Office of Unified Communications (OUC) says that on average call pickup time is 4.4 seconds down from ...
As the thirtysomething leader of Finland, Sanna Marin pursued an ambitious policy agenda. The press focussed on her nights out and how she paid for breakfast.
The number of primary care providers in Oregon is flatlining — especially in rural areas. But experts say the problem is ...
EAST LIVERPOOL — East Liverpool City Council with a unanimous vote approved the East Liverpool Fire Department to accept the ...
Your friends can’t agree on whether you’re quiet or outgoing—and that contradiction may actually reveal your hidden strength.
Burnout recovery explained: expert tips for healing and prevention, including key signs to recognise, how to reset burnout ...
Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...
Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its people engaged?
Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.
Multiple Redditors suggested taking a long break if you are feeling burned out. A prolonged change of scenery leaves some ...
When Brian Doubles became CEO of Synchrony in 2021, a global pandemic had upended the way companies thought about work. Remote options became ubiquitous, and many employees, when possible, were given ...
Our brains often work least well when we have the most to do. These small anti-busyness breaks are the solution to the brain freezes that happen when there's just too much going on.
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