The director of the Office of Unified Communications (OUC) says that on average call pickup time is 4.4 seconds down from ...

Burnout recovery explained: expert tips for healing and prevention, including key signs to recognise, how to reset burnout ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its people engaged?

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

Our brains often work least well when we have the most to do. These small anti-busyness breaks are the solution to the brain freezes that happen when there's just too much going on.