Whether you’re selling deep-sea fishing equipment or vegan dog treats, managing customer calls is critical for any growing ...

SAP deflected 1.6 million support cases using AI search across 47 sources. Success came from piloting in Concur, measuring ...

A cycle-accurate alternative to speculation — unifying scalar, vector and matrix compute ...

The focus is shifting from accountability to learning. by Peter Cappelli and Anna Tavis When Brian Jensen told his audience of HR executives that Colorcon wasn’t bothering with annual reviews anymore, ...