Dave Anderson shares leadership strategies to support employees with personal issues while maintaining accountability and ...
When we run up against difficult emotions, one of the places I find that people get most tripped up is expecting that there ...
This year’s Common Read selection, “Talking Across the Divide - How to Communicate with People You Disagree with and Maybe ...
Well into 2025, FinTech founders face not just a problem of making a market-fitting product, but also a whole minefield of ...
All of the major UK cinema chains, including Odeon, Cineworld, and Vue have some offers and deals to allow cheaper cinema ...
Amazon Prime customers who signed up via the company's “Single Page Checkout" in the last six years may be eligible for a ...
The Seattle company will pay $1 billion in civil penalties — the largest FTC fine in FTC’s history, and $1.5 billion will be ...
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Treating Customers Well Isn’t Optional—Even When They’re Difficult
In business, we must adapt to treating customers according to their needs and expectations, not ours. This shift in perspective is crucial for delivering truly exceptional service ...
“The AI revolution is beginning to have a significant and disproportionate impact on entry-level workers in the American ...
The online retailer will refund $1.5 billion to subscribers to its Prime service as part of a larger settlement over claims ...
The FTC said $1.5 billion will go into a fund to repay eligible subscribers, with the remaining $1 billion as a civil penalty ...
Whether valid or unfairly given, negative reviews present a challenge because they are publicly visible and can influence potential customers’ perceptions. The main challenges include mitigating the ...
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