Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

As 50,000 attendees descend on San Francisco for the start of Dreamforce, Salesforce’s biggest partner and customer user conference it announced the ...

Hackers have released Qantas customer data onto the dark web. Here's what experts say to look out for if you think your ...

With deep integrations into platforms like Salesforce, Jira, and Slack, the system lets agents research, create reports, and ...

Slack is testing an update for Slackbot that transforms it into an AI assistant. Presently, it operates as a tool for ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service ...

Workers’ home routers and smart devices are being hijacked to breach corporate systems and create a sprawling network of ...

You can easily create an email template in Outlook to save yourself time and the trouble of repetitive formatting. Here's how ...

Email can become your most important marketing channel, and the core to your entire messaging strategy, if you build your ...

Salesforce said on Wednesday it would spend $1 billion in Mexico over the next five years, as the cloud software provider ...

Salesforce.com Inc has agreed to buy workplace messaging app Slack Technologies Inc in a $27.7 billion deal, the biggest by the cloud-computing pioneer as it bets on an extended run for remote working ...

Automotive giant Stellantis becomes latest victim of widespread Salesforce breaches affecting companies like Google, Cisco ...