Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

With deep integrations into platforms like Salesforce, Jira, and Slack, the system lets agents research, create reports, and ...

AWS has announced a new AI platform for enterprise users called Quick Suite that brings together agentic AI tools for ...

For example, Amazon's Quick Flows is designed to automate routine tasks by allowing the user to explain what they're trying to accomplish and what the deliverable should look like. Meanwhile, Amazon's ...

Gemini Enterprise is essentially a rebranding of Google Agentspace, the URL for which now redirects to the Gemini Enterprise ...

Slack, a Salesforce company, has unveiled major enhancements to its platform that enable partners and developers to build secure, context-aware AI apps and agents powered by customer-owned ...

If you’ve ever tried to explain a multistep process to someone else, you know how helpful a visual aid like a flow diagram ...

Infosys has introduced a new AI-driven Customer Experience Suite for Salesforce, designed to boost digital workforce scaling ...

The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...