Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

Salesforce’s EVP and chief digital officer Joe Inzerillo reflects on lessons and missteps from the company’s first year as customer zero of the agentic AI platform.

With deep integrations into platforms like Salesforce, Jira, and Slack, the system lets agents research, create reports, and ...

People have debts they’re not even aware of and years down the track they’ll get debt collectors coming to their door.’ ...

Automotive giant Stellantis becomes latest victim of widespread Salesforce breaches affecting companies like Google, Cisco ...

As part of his initial data strategy, Fleites created a modern data lake in the Amazon Web Services (AWS) cloud and developed the first use cases for machine learning.

We've updated our page on Agentforce with details on new vibe coding tools and agents. The post Salesforce Agentforce: What you need to know appeared first on MarTech.

AI-enabled enhancements extract intelligence from unstructured voice data; create centralized repository for meeting conversations.

The lesson is straightforward: when employees build the bots, flexibility stops being a concession and becomes a performance ...

A Gen Zer shares the job search strategies that helped her land interviews at Uber, Meta, and Amazon, and a tech role at ...

Build SEO strategies around real customer behavior, not just keywords. When you understand why people search, your content ...