SAP deflected support cases using AI search across 47 sources. Success came from piloting in Concur, measuring the right ...

Breaking down line of business silos is not an easy job. AI agents are in the mix too, but how do customers achieve that ...

Because AI depends on large volumes of enterprise data, SAP is enhancing its Business Data Cloud with a new connectivity ...

John is a writer at Pocket-lint. He is passionate about all things technology, and is always keeping up with the latest smartphone and PC releases. John has previously written at MobileSyrup. When ...

Build SEO strategies around real customer behavior, not just keywords. When you understand why people search, your content ...

Do you have a favorite restaurant? Perhaps a favorite store you go to? A favorite airline? How did they make you a loyal customer? There are a lot of things companies can do to inspire customer ...

The ERP provider linked its Business Data Cloud to the hyperscaler’s BigQuery platform with more integrations to follow, the ...

The customers of software group SAP are suffering severe declines in revenue and earnings while at the same time facing intensifying pressure to hike IT spending to go digital, a survey showed on ...

SAP Customer Experience LIVE 2025 will take place from October 6 - 8, 2025, in Las Vegas. The event will be held at the Venetian Convention & Expo Center and will bring together professionals from ...

WPP’s VML and IBM spin-off Kyndryl have entered a global partnership designed to boost the customer experience capabilities of both firms. Kyndryl is a digital transformation specialist that was spun ...

COLUMBUS, Ohio (WJW) — A state lawmaker proposes allowing utilities to take control of volunteering customers’ thermostats or appliances, to decrease overall demand on the energy grid in times of peak ...

As a small business owner, Liz understands the unique challenges entrepreneurs face. Well-versed in the digital landscape, she combines real-world experience in website design, building e-commerce ...