Discover how the Konektadong Pinoy Act could disrupt the Philippine telco market and impact PLDT’s outlook. Learn why ...

PLDT’s wireless unit Smart Communications announced on Thursday that it has launched a new video calling service powered by ...

THE warning signs were everywhere in 2005. When Sun Cellular crashed into the Philippine market with unlimited text and call packages, it didn’t just disrupt pricing—it announced the beginning of the ...

The Department of Information and Communications Technology (DICT) confirmed that third-generation mobile networks, or 3G, will be fully phased out in the Philippines by 2026 as major operators Smart ...

A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job, so remind yourself that your beef isn’t with them, it’s with their ...

Salesforce, the world’s leading AI CRM, today announced that Globe Business, the enterprise arm of Globe Telecom Inc., a ...

Search Engine Land » Guides » How to handle negative Google reviews & protect your brand Share When launching and successfully operating a local business, your online reputation is one of the most ...

The global volume of data is projected to rise to 181 zettabytes by the end of 2025 – but will this be a friend or foe to CX? Data and information sits at the heart of decision making and crucially ...

The CX discipline is growing up — shifting from adolescence to college years, where clarity, accountability and measurable business impact matter most. A couple of years ago I wrote that the CX ...

Cracker Barrel on Wednesday released its fourth quarter earnings results, but much of the attention centered on the restaurant chain’s swift reversal of its controversial logo redesign that went viral ...

Senator Edward J. Markey teamed up with fellow US Senator Ron Wyden, of Oregon, to demand answers from immigration officials about their use of facial recognition and fingerprint scanning technology ...

Discover the sudden cellphone service issues puzzling North Texans. Find out why calls are dropping unexpectedly.